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Frequently Asked Questions


How much is shipping? (Domestic)

We ship domestically through UPS. The shipping price for UPS Ground is based on weight for smaller orders ($9.50 minimum) and 7% of the order total for larger orders. We can ship via UPS 3, 2, or 1 day service, though rates go up significantly. Sending a one pound package overnight to the East Coast costs about $42. Final shipping costs will be reflected in a confirmation email once your order is processed.

You can select Media Mail shipping in the U.S. Minimum charge will be $5.00; charges will be higher for larger orders.

How much is shipping? (International)

We send international packages via FedEx International Economy which takes 3 to 5 days and is trackable. Shipping costs are based on weight and destination. A four pound package costs about $30 to Western Europe. Please email us if you would like more complete pricing information. We reserve the right to ship with alternative services (e.g. USPS Priority Mail for one set of IDEO cards or if shipping to P.O. Boxes). Final shipping costs will be reflected in a confirmation email once your order is processed.


How long does shipping take?

UPS Ground takes roughly 5 business days for most of the US, though generally takes only a day or two in Northern California. FedEx International Economy takes three to five days. USPS Priority Mail International usually takes one to two weeks, but can take much longer depending on the reliability of the postal service in the destination country or if a package gets held up at customs. 


If a book is on your website, does that mean you have it in your shop?

Not necessarily. Our website lists books that we have carried, currently carry, or will carry. While we do our best to update the site to reflect if books are out of stock, it is not a perfect representation of our inventory. If you order a book that is out of stock, we will email you to ask if you would like to be notified when we get it back in stock.


If I order a book that is out of stock, will you reimburse my credit card?

If we do not have a book in stock, you will not be charged for it. We only charge customers if we have the books they order in stock. Since we never charge cards for books that are not physically in the store, there is no need to reimburse customers for out-of-stock items.


Why did the price of a book change?
 
Prices listed on our site are generally accurate, but are subject to occasional change. On occasion, however, the price may change due to various factors, including a change of price by the publisher, fluctuating exchange rates or, if the book is out of print, our receiving a copy in a different condition. Please contact us if you have any questions about pricing.


What is your return policy?

We accept returns for exchange or store credit only, within one week of purchase, with receipt, provided the book is in original condition. A restocking fee may apply. We do not give cash or credit back for returns.


Where are your stores located?

Our main location, William Stout Architectural Books, is located at 804 Montgomery Street between Jackson St. and Pacific in San Francisco. We are in the heart of Jackson Square, which is bordered by Chinatown, North Beach, and the Financial District.


Our location in Berkeley, William Stout Books, located at 1605 Solano at Tacoma St. This location houses all of our rare and out-of-print titles as well as new architecture, design, and art books.

 

 
What are your hours?

Our main location is open Monday through Friday, 10 am to 6:30 pm, and Saturday, 10 am to 5:30 pm. It is closed Sunday and Monday.

William Stout Books in Berkeley is open Tuesday through Friday from 11 am to 7 pm and Saturday from 12 pm to 7 pm. It is closed Sunday and Monday.

Please note that all of our online sales are processed during store hours.


Do you accept American Express?

Yes! We now accept American Express, MasterCard and Visa.


Do you offer Gift Certificates?

We offer gift certificates in $50, $75, $100, $150, or $200 amounts on our website. If you would like a gift certificate in another amount, please contact the store. 


How do you redeem Gift Certificates online?

Gift certificates can be redeemed online by entering the GC# in the special instructions field and checking the "Apply Gift Certificate" box.


What is the Frequent Buyer Rewards Club?

The frequent buyer rewards club card rewards customers with a credit worth 10% of their purchases after every ten sales. Each participating customer is issued a card divided into ten boxes, with their name and email address on it, to be kept in a file at the shop under their name. Every time a purchase is made, a sales associate writes down the amount (before tax and shipping) and the invoice number in a new box. After ten purchases, the card is full, and the sales associate adds up the boxes, divides by ten, and records the total and the credit on the card. The customer will be issued a credit for this amount which they can use the next time they come in, to be used all at once.

 

Please note the following restrictions on Frequent Buyer credit:

 

- The credit cannot be applied to out of print titles, or combined with other discounts, or redeemed during our annual sale.

 

- All sales associated with the Rewards Club program are final.

 

- Credit is only accrued for actual purchases, not books charged to a store account.

 

- If a customer wishes to have an online purchase added to their card, they can check the "Apply to my frequent buyer card" box at checkout, and it will be applied accordingly. Credit can be redeemed online the same way as redeeming a gift certificate or credit online.

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